1. Introduction
At Profile Solar Ltd, we are fully committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Information
We collect information in the following ways:
- Direct interactions: You may provide us with your details when filling out forms on our website, corresponding with us via email, or through telephone enquiries.
- Automated technologies: As you interact with our website, we may automatically collect technical and usage data using cookies, server logs, and similar technologies.
- Third parties: We may receive information about you from third parties, such as analytics providers (e.g. Google Analytics) or advertising networks.
4. How We Use Your Information
We use your personal data to:
- Provide and manage our services.
- Respond to your enquiries or requests.
- Improve our website, services, and customer experience.
- Send you updates, promotions, and marketing communications (where consent has been given).
- Comply with legal obligations.
We will only use your personal data where we have a lawful basis to do so.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Service providers who support the operation of our business (e.g. hosting providers, payment processors) under confidentiality agreements.
- Legal authorities when required to comply with legal obligations or in response to valid legal requests.
All third parties are required to respect the security of your data and to treat it in accordance with the law.
6. Cookies and Tracking Technologies
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. We use cookies to:
- Understand and improve user experience.
- Analyse website traffic and usage patterns.
- Remember your preferences.
You can manage or disable cookies in your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw consent at any time (where consent was the basis for processing).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at info@profilesolar.co.uk.
9. Security of Your Data
We implement appropriate technical and organisational measures to ensure the security of your personal data. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
Profile Solar Ltd
Email: info@profilesolar.co.uk